Catered Chalets Morzine | Catered Terms | More Mountain

Catered Terms

Here listed are the terms and conditions “T & Cs” for Jonathan Dredge and Samantha Thomas, 188 Rue Bidon, 74110, Morzine. Trading as SDF Dredge/Thomas and hereafter referred to as “More Mountain” “We”, “Our”, or “Us”. These T & Cs relate to the rental of CATERED PROPERTIES supplied through More Mountain.

“Catered Properties” means the catered property listed on the Booking Form.

“Booking Form” means the electronic booking form incorporating these T&Cs that the Group Leader and each person listed in the group electronically agree to.

“Group Leader” means the person as set out as such in the Booking Form.

AGREEMENT

1.1 The T & Cs contained in this document together with your Booking Form comprise the contract between More Mountain and all persons listed on the Booking Form. The contract is deemed to have been made as soon as the Booking Form has been sent and completed on line by the Group Leader, accompanied by a NON REFUNDABLE Deposit ( detailed in section 2.1 ) or full payment as applicable.

1.2 When payment has been made over the telephone, without a Booking Form being completed, a contract will come into existence immediately between you and More Mountain upon processing of a credit/debit card payment for Deposit or full payment of your holiday. This will be oral confirmation of your booking. Written Confirmation will be subsequently sent via email .

1.2 The Group Leader is responsible, on behalf of all other members of the group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests listed on the booking form.

1.3 “The Group” refers to all persons booked to stay in the Catered Property listed on the Booking Form and also includes any subsequent changes of names to the original booking.

1.4 If at any time, prior to the start of the holiday, there is a change of Group Leader More Mountain must be notified, either by email or telephone, by the original Group Leader.

1.5 Under no circumstances are additional guests allowed to stay in the Catered Property other than those specified on the Booking Form. Failure to comply with this may result in your booking being terminated immediately in resort and you and your party being asked to vacate the relevant Catered Property immediately.
No compensation will be paid for this.

2.0 BOOKING

2.1 Once availability of the Catered Property has been confirmed by More Mountain, a reservation is only valid on payment of a non refundable Deposit of £150 per person ( the “Deposit”) unless otherwise agreed by More Mountain. A booking enquiry will NOT BE HELD until a full Deposit is received. A completed Booking Form must also be submitted within 7 days to complete a reservation.

2.2 Should a booking be requested in writing/email or verbally, without payment of a Deposit, the booking will be deemed NOT SECURE until Deposit monies are received. Thus, More Mountain reserves the right to re-book the same week in the same accommodation to another client without notification.

2.3 The final balance outstanding on your holiday must be paid 8 weeks before the start date of you holiday with More Mountain. For bookings made within the 8 week start date period, the full cost of the holiday will be payable at the time of booking to secure your reservation.

2.4 If the final balance is not received 8 weeks before the start of you holiday with More Mountain, we reserve the right to cancel the booking and retain any Deposit paid and levy cancellation charges as outlined in section 5.5 and 5.6 below.
More Mountain then reserve the right to re-book the same week in the same Catered Property to another client without notification.

2.5 If you, or your party, change any of your flight details, after having booked your holiday, and More Mountain have made airport transfer, or any other, arrangements on your behalf, an administrative charge of €50 may be incurred which will be added to your final balance.

2.6 If you agree to reserve a whole Catered Property on an exclusive use basis the Group Leader is liable for the full cost of that property, as stated on your Booking Form, irrespective of party size and final number of guests confirmed.

PLEASE NOTE If your party size exceeds the agreed maximum capacity of the Catered Property, as stated on your Booking Form, an additional charge will be incurred.

2.7 As Group Leader, payments for Catered Properties on behalf of a group must be made in one lump sum. This applies to Deposits and also final balances. More Mountain cannot accept multiple payments from multiple individuals for group bookings.

3.0 PRICES

3.1 The prices quoted on the More Mountain website for CATERED ACCOMODATION include only shared transfers to and from Geneva airport, one week’s (7 nights) accommodation, evening meals with wine on 6 nights and breakfasts on 7 mornings. Prices do not include flights or travel costs, travel, holiday and medical insurance or childcare.
Lift passes, equipment hire and lessons are also NOT included unless otherwise stated.

3.2 More Mountain guarantees the price of your holiday as quoted at the time of booking and as stated on your Booking Form. More Mountain reserves the right to increase or decrease the advertised price of unsold holidays at any time.

4.0 PAYMENT

4.1 Acceptable payment types are bank transfer, to our UK or French bank accounts, and credit or debit card.

PLEASE NOTE THAT ALL CARD PAYMENTS ARE TAKEN IN EUROS AND INCUR A CHARGE OF 1% ON TOP OF THE QUOTED HOLIDAY PRICE.

More Mountain use the daily Euro to Pound Sterling exchange rate quoted on www.xe.com when the exchange rate is above 1.2 Euros to the Pound Sterling. For all other instances a minimum fixed exchange rate of 1.2 Euros to the Pound Sterling will be used.

4.2 More Mountain will not be held responsible for charges incurred by yourself for international bank transfer costs or charges imposed on you by your bank or card issuer. This also includes payment discrepancies or additional costs caused by variations in exchange rates used by your bank or card issuer.

4.3 In the event of dishonored payments the Group Leader will be contacted to make immediate payment by other means. If there is a failure to make payment by other means we reserve the right to cancel the booking and retain any Deposits paid and levy cancellation charges as outlined in sections 5.5 and 5.6 below.
More Mountain then reserves the right to re-book the same week in the same accommodation to another client without notification.

4.4 In the event of late payment of your final balance, any charges or loss of revenue incurred on our behalf will be added to your balance. We reserve the right to cancel your holiday should you fail to pay your final balance. No compensation will be provided.

4.5 Details of a valid credit card will be taken on arrival at the property in resort as security against damage, loss, breakages and additional cleaning charges as more specifically detailed in section 9 and 10. These details will be kept for the duration of your stay and by you agreeing to these T & Cs, you are agreeing to allow More Mountain to charge that card in Euros in the event of any damages, losses, breakages or additional cleaning charges.

4.6 More Mountain will endeavor to deal with any discrepancy during your stay. In the event that damage to one of our properties is not brought to our attention during this period, and is learned of after your departure, we will contact you within 72 hours of leaving the property to confirm additional charges to be processed.

5.0 CANCELLATION

5.1 Due to circumstances beyond More Mountain’s control it may be necessary to make alterations to a confirmed booking or to cancel the booking completely. Whilst More Mountain will make every effort to ensure this does not happen, if it is unavoidable More Mountain will contact the Group Leader as soon as possible. In this instance More Mountain will endeavor to make alternative arrangements for accommodation (up to the same value) if available, offer an alternative holiday with More Mountain up to the same value or offer a full refund of any monies paid in relation to the booking of a Catered Property. No other compensation will be offered.

5.2 We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure – meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war and or similar events out of our control (“Force Majeure”).

5.3 You, or any member of your party, may cancel your holiday at any time providing that the Group Leader makes the cancellation in writing/email.
More Mountain takes no responsibility for non-delivery or non-receipt of such written cancellation.

5.4 Your Deposit will be retained for administration costs and cancellation charges will be levied as follows:

5.5 Cancellation Charges

• Notification of cancellation 4 – 8 weeks before commencement of your holiday – You are still liable for 50% of the total holiday cost.

• Notification of cancellation less than 4 weeks before commencement of your holiday – You are still liable for 100% of total holiday cost

5.6 Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation. Clients will still be liable for cancellation charges as shown above if they subsequently cancel the holiday.

6.0 LIMITATION OF LIABILITY

6.1 More Mountain does not accept any liability where-so-ever or how-so-ever arising, or pay compensation for:-

a) Any Force Majeure event.

b) Adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities.

c) Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators.

d) Travel arrangements made by the group or on behalf of the group.

e) Any personal injury or death, where-so-ever or howsoever arising, caused to any visitor and/or any member of the group for their duration of stay.

6.2 These limitations are not intended to exclude any statutory rights the group and/or visitor may have.

6.3 These T &Cs and any non-contractual obligations arising out of or in connection with it are governed by English laws.

a) The courts of England have exclusive jurisdiction to settle any dispute arising out of or in connection with this T &Cs (including a dispute relating to the existence, validity, termination of this T &Cs and any non-contractual obligation arising out of or in connection with either this T &Cs or the negotiation of the contract contemplated by these T &Cs).

6.4 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement provided always this does not affect any right or remedy of a third party which exists or is available apart from this Act.

7.0 – ARRIVAL/DEPARTURE TIMES

7.1 The Catered Property is available for access after 4 pm on the day of your arrival. If, however, you arrive earlier you are welcome to leave your luggage with us whilst you pop into town for a coffee or beer.

7.2 For departure, rooms must be vacated by 10 am. If you would like to ski on your last day, and consequently are planning to book a later return flight, More Mountain can store your luggage free of charge. More Mountain cannot guarantee a room being available to shower or change in and you must collect your luggage before 3 pm
If More Mountain have arranged your airport transfer as part of the cost of your holiday the latest possible departure from resort will be 3pm. This is irrespective of your actual flight times.

8.0 More Mountain provide a free transportation service in resort for your convenience. The use of this vehicle is taken entirely at your own risk and More Mountain take no responsibility for death or personal injury caused through the use of this service.

PLEASE NOTE the use of the vehicle is provided free of charge and does not form part of the holiday cost.

9.0 RESPONSIBILITIES and BEHAVIOUR

9.1 All guests should act and behave in such a manner as to not affect or disrupt the enjoyment of other guests and the local residents, or have a negative effect on the reputation of More Mountain. Excessive noise inside or within the grounds of the Catered Property after 10pm also comes under this section.
Inappropriate or threatening behavior to More Mountain employees or fellow guests will not be tolerated.
More Mountain reserve the right to refuse to further accommodate guests in breach of this section and contractual obligations will be terminated immediately.
No compensation will be payable.

9.2 In the case of non-exclusive use bookings. More Mountain cannot be held responsible for conflicts arising between separate guests or groups of guests as a result of them not liking each other.

9.3 Any persons not booked into a More Mountain Catered Property can only visit guests with prior notification and permission of More Mountain staff, with More Mountain staff being present at all times.

10.0 LOST, STOLEN and DAMAGES to PROPERTY

10.1 Details of a valid credit card will be taken on arrival at the Catered Property as security against damage, loss, breakages and additional cleaning charges. By you agreeing to these T&Cs you are agreeing to allow More Mountain to charge said card in Euros in the event of any damages, losses, breakages or additional cleaning charges.

10.2 More Mountain will endeavor to deal with any loss or damage issues during your stay. In the event that damage is not brought to our attention during this period, and is learned of after your departure, More Mountain will contact you with 72 hours of you leaving the Catered Property to confirm additional charges to be charged.

10.3 Any loss or damage, where-so-ever or howsoever caused, arising by the Group Leader, or members of the group, to vehicles, property, grounds and outbuildings owned by or managed by More Mountain must be paid for in full . This is payable by the Group Leader, on behalf of the group, irrespective of which person was responsible.

10.4 Our keys for Catered Properties are security keys, therefore, should you lose a key, you will be charged €250 for a replacement. This charge will be made immediately using a credit / debit card.

10.5 Walkie Talkies, i-Pods, i-Pads and Portable DVD Players are provided by
More Mountain for the use of guests.
All items are to be accounted for each evening and if any items are missing or damaged, the Party Leader will be responsible for the charges listed below. Payment will be taken immediately and if the missing item is recovered before the end of the holiday a refund will be given.

10.6 Loss or Damage Charges

Walkie Talkies :
Lost or damaged antenna €50;
Lost or damaged battery €150;
Lost or damaged Handset €300;

All other items will be charged at their full replacement value, on a new for old basis.

10.7 Any client not properly securing the exits or windows of the property, including balcony, garage and hot-tub access doors, will be liable for any More Mountain property stolen as a result of that negligence.

10.8 More Mountain will not be held responsible for any theft or loss of any personal possessions from our premises / vehicles. Whilst More Mountain will endeavor to ensure the security of guests’ personal possessions, More Mountain cannot guarantee it.

10.9 It is up to the Group Leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability will be accepted in respect of such items as it is a condition of your booking (and therefore reasonably assumed by More Mountain) that all guests have taken out appropriate insurance to cover such loss and/or damage.

For the avoidance of doubt, please note that this section also applies to mountain bikes, road bikes, ski/snowboard equipment and any other “high value items” that guests have brought with them on holiday.

11.0 HOT TUBS

11.1 More Mountain take hot tub care, cleanliness and maintenance very seriously.
Every week, prior to guests arriving, hot tubs are cleaned, maintained and filters and water replaced.
Water quality and cleanliness are also monitored 3 times a day throughout the week. Whilst More Mountain will endeavor to ensure the health and safety of guests using the hot tub, More Mountain cannot guarantee it.

11.2 Guests use hot tubs at their own risk and special care should be taken at all times, especially when getting into and out of the hot tub. Extra care should be taken during cold and icy conditions as the areas surrounding the hot tubs cannot be salted to remove ice.
More Mountain presume that all guests, before using the hot tub, have read and understood the Hot Tub Safety notices posted within the Catered Property.

11.3 We recommend that children under the age of 12 years of age do not use the hot tub. Children under the age of 16 years must be supervised by an adult at all times to avoid the risk of drowning and/or overheating.

11.4 More Mountain reserve the right to close hot tubs for reasons related to, but not limited to, damage, chemical imbalance, breakdown, vandalism or unsafe conditions. Prior notice is not necessary and in such cases compensation will not be payable to guests.

12.0 FIRE PLACES, STOVES AND CHIMNEYS

12.1 Care must be taken when using fire places, stoves and chimneys.
Naked flames, fire places and chimneys are hot and can cause serious damage to property, belongings and people.
Fireplaces should never be overloaded with wood, allowed to burn out of control and should never be left unattended. Clothes or other items should never be dried in front of or on top of them.

12.2 More Mountain accepts no responsibility for damage to guests, guest clothing or other property belonging to guests as a result of using a fire place, stove or chimney.

12.3 If a guest damages More Mountain property as a result of using a fire place, stove or chimney, they will be charged accordingly.

13.0 CHILDREN

13.1 No matter how much care is taken, our Catered Properties are not childproof.
More Mountain will not be held responsible for any accidents occurring within the Catered Properties. It is the parents’ responsibility to ensure their children are supervised at all times.
Particular care must be taken with hot tubs, fire places, chimneys and staircases as fire-guards and stair-gates are not provided.

13.2 More Mountain can provide high-chairs, travel-cots and car seats for enfants and babies. However, More Mountain accept no responsibility should an accident or injury occur as a result of the use of such items. Parents assume full responsibility for the safety and wellbeing of their children at all times.

14.0 OUTDOOR SHOES AND EQUIPMENT

14.1 It is important that, for your comfort, a pair of slippers or indoor shoes are included in your packing as ALL outdoor shoes, which include ski/snowboard boots and mountain biking/cycling shoes, are strictly forbidden anywhere inside the Catered Property and communal areas.

14.2 All outdoor equipment, which includes but is not limited to mountain bikes, skis, snowboards, dirty, soiled or extremely wet clothing, must be stored in the designated area as provided by More Mountain on arrival.

14.3 Under no circumstance is the repair, or maintenance and cleaning of such outdoor equipment allowed within the internal space of the property, including terraces, balconies and garden areas.

15.0 SMOKING

15.1 For health and safety reasons, smoking is strictly prohibited within our Catered Properties and More Mountain vehicles. If guests wish to smoke they must do so outside of these areas or within the designated smoking spaces.

15.2 ILLEGAL SUBSTANCES
Smoking or taking illegal substances in or around More Mountain Catered Properties will not be tolerated.
Any guest involved in such activities will be asked to vacate the Catered Property. More Mountain reserve the right to refuse to further accommodate them and contractual obligations will be terminated immediately. No compensation will be payable.

16.0 – COMPLAINTS

16.1 In the unlikely event of you having a complaint with any part of your holiday you should notify the More Mountain staff immediately.

16.2 Any complaints made ON OR AFTER DEPARTURE will not be considered. Complaints cannot be accepted for snow conditions, weather, closures of ski-lifts and services offered by third party suppliers, or anything outside of More Mountain’s direct control.

17.0 – THIRD PARTY SUPPLIERS / ACTIVITES

17.1 More Mountain can assist in sourcing and booking many of the extra services you may need when on holiday. These services are subject to the terms and conditions of the individual third party companies.

17.2 Our help in organizing and/ or recommending third party suppliers does not constitute an approval and More Mountain take no responsibility or liability for third party services. Any grievance with a third party service should be taken up with that provider directly.

17.3 TRANSFERS
More Mountain have included the cost of your transfer, with Skiidy Gonzales, to and from Geneva Airport within the overall price of your CATERED HOLIDAY. Our regular changeover days are Saturday or Sunday and any transfers required outside of these days may incur an additional charge.

17.4 Upon arrival at Geneva you will be greeted by a Skiidy Gonzales representative (just look out for the sombreros!!) who will inform you of your departure time.
If you are travelling in a small party, you may be required to wait at the airport for a maximum of one hour, to wait for other flight arrivals.
Alternatively, if you wish to leave immediately, a private transfer upgrade can be arranged for an additional charge.
Weather and road conditions permitting, the journey to Morzine should take no longer than 90 mins.

17.5 In the case of unforeseen circumstances, out of More Mountain or Skiidy Gonzales’s control, such as but not limited to flight delays, cancellations, lost luggage, adverse weather and road conditions, you may be required to wait in the airport arrivals café area for a maximum of 1 hour. If this happens, you will be notified immediately upon arrival and kept informed of the situation by a designated Skiidy Gonzales representative.

17.6 For your return journey, it may be necessary for us to allow up to 4 hours to transport you safely to the airport, due to adverse weather conditions or expected traffic delays.

17.7 Any decisions regarding departure times from Morzine to Geneva will be made by a Skiidy Gonzales representative and we will notify you of this on the evening before your departure. Skiidy Gonzales will always allow adequate time to ensure you arrive safely, and on time for your flight home.

17.8 Any costs incurred due to unforeseen circumstances resulting in you missing your flight should be claimed against your holiday insurance. More Mountain can help to provide you with any paperwork required to support such a claim.

For the avoidance of doubt, please note
Transfers outside of our normal changeover days, and for in-correct information supplied by yourself, requiring us to arrange additional transfers at short-notice, More Mountain reserve the right to charge the price quoted on the Skiidy Gonzales website for Geneva transfers.

18.0 MOUNTAIN COMPANION SERVICE

Please note we no longer offer this service.

19.0 PASSPORT AND VISA

19.1 It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting. Remember, most flights are to Geneva in Switzerland which is not an EC member.

20.0 INSURANCE

20.1 Skiing, snowboarding and summer mountain activities can be dangerous pursuits both on and off-piste. More Mountain will endeavor to make your trip as safe as possible, but not all risks, dangers and hazards can be anticipated or avoided. Therefore you MUST be insured before partaking in a More Mountain Catered Holiday.

20.2 It is up to the Group Leader to ensure that each member of the group has all their own necessary medical and travel insurance documents to cover themselves, and their property/belongings fully before embarking on the holiday.

21.0 TERMS OF CONTRACT

21.1 All descriptions on the More Mountain website are given in good faith and are believed to be correct. This is in relation to all aspects including activity pricing and information.

21.2 For the avoidance of doubt in the event of any conflict between the details on the More Mountain website and the T&Cs the provisions of the T&Cs prevail.

21.3 The contract and the Agreement is made in accordance with these T&Cs