More Mountain Catered Terms & Conditions
MORE MOUNTAIN TERMS & CONDITIONS FOR SUMMER AND WINTER CATERED HOLIDAYS
Updated 12th January 2023. The T and Cs detailed below take precedence over any other older terms and conditions for holiday reservations where a deposit has been paid on or after 12th Jan 2023.
Here listed are the terms and conditions “T & Cs” for Jonathan Dredge and Samantha Thomas, 50 Avenue de Joux Plane, 74110, Morzine. Trading as SDF Dredge/Thomas and SARL More Mountain, and hereafter referred to as “More Mountain” “We”, “Our”, or “Us”.
These T & Cs relate to the rental of CATERED PROPERTIES only, supplied through More Mountain.
“Catered Properties” means the catered property listed on the booking form.
“Booking Form” means the electronic booking form incorporating these T&Cs that the group leader and each person listed in the group electronically agree to.
“Group Leader” means the person listed as such on the booking form.
“Booking” and “Reservation” refer to the contract made between More Mountain and the client.
The person who completes the booking form does so as an agent for all persons named on it. He/she agrees to be bound by these terms and conditions and acknowledges that these terms and conditions apply to all such persons listed on the booking form.
1.0 AGREEMENT
1.1 The T & Cs contained in this document together with your booking form comprise the contract between More Mountain and all persons listed on the booking form.
The contract is deemed to have been made as soon as the booking form has been sent and accompanied by a NON REFUNDABLE deposit or full payment, as applicable.
1.2 When payment has been made over the telephone, without a booking form having been completed, a contract will come into existence immediately between you and More Mountain upon processing of a credit/debit card payment for a deposit or full payment of your holiday.
This will be oral confirmation of your booking and written confirmation will be subsequently sent via email.
1.3 The group leader is responsible, on behalf of all other members of the group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests listed on the booking form.
1.4 “The Group” refers to all persons booked to stay in the catered property listed on the booking form and also includes any subsequent changes of names to the original booking.
1.5 If at any time, prior to the start of the holiday, there is a change of group leader, More Mountain must be notified, either by email or telephone, by the original group leader.
1.6 Under no circumstances are additional guests allowed to stay in the catered property other than those specified on the booking form.
Failure to comply with this may result in the booking being terminated immediately in resort, and you and your party being asked to vacate the relevant Catered Property.
No refunds, credit vouchers or compensation will be paid.
1.7 Recovery of money via a credit card provider, ie a Chargeback:
“Chargeback” is a system developed by payment card providers to protect consumers when a fraudulent transaction has occurred, when a company has ceased trading due to bankruptcy or when a card transaction was not authorised by the consumer.
By agreeing to these terms and conditions you agree to NOT ATTEMPT to recover any of the non-refundable parts of your reservation via your payment card provider unless,
The payment was fraudulent.
The payment was not authorised by you.
We have ceased trading due to bankruptcy.
Attempting to recover any non refundable part of your reservation with a chargeback incurs bank charges and significant administrative and legal costs for us. All of these costs and charges will be passed on to you and our legal representatives will pursue you directly for any monies taken from our bank account and for all costs, fees and charges incurred as a result.
2.0 MOREFLEX DEPOSIT PROTECTION SCHEME
Please Note : If you do NOT add MOREflex to your reservation, you must ensure you have adequate travel insurance to cover you for all travel cancellations, including cancellations due to Covid-19.
Our standard Terms and Conditions state that any deposits paid are non refundable (see Section 8.3)
2.1 MOREFlex Deposit Protection Scheme, is available for an additional fee for all reservations and it allows you to flex or cancel your booking. The additional fee paid to secure MOREFlex is retained by More Mountain and is non refundable in all circumstances.
2.2 The MOREFlex fee for catered chalets reservations is £50 per person - fees apply to each client listed per reservation.
Exclusive Use Full Chalet Reservations will be charged at the full occupancy rate of the property regardless of final numbers of guests.
2.3 If you choose to pay for the MoreFlex Deposit Protection Scheme, this means that up to 56 days (8 weeks) before your original holiday start date, you can choose to either,
- RECEIVE A FULL REFUND of the deposit paid, if you decide not to travel
- MOVE YOUR RESERVATION to another date of your choice – summer or winter
2.4 For MOREFlex reservation date changes, the new holiday date must be within 12 months of the original holiday start date
2.5 MOREFlex entitles you to make 1 date amendment only.
Any additional amendments made after the first date amendment will be subject to a new administration fee of £50 UK Pounds per person for catered bookings. Exclusive Use Full Chalet Reservations will be charged at the full occupancy rate of the property regardless of final numbers of guests.
2.6 MOREFlex is not automatic and is subject to time restrictions. You are obliged to pay an additional supplement to add MOREFlex. You have up to 24 hours from your initial reservation date, to include and pay for the MOREFlex option.
MOREFLEX cannot be applied retrospectively after this 24 hour period has expired.
2.7 56 days (8 weeks ) before your holiday start date, you are obliged to pay any outstanding balances on your holiday in full. Therefore, if you paid for the MoreFlex option, once you have entered the 56 day (8 week) final balance payment period, MOREFlex will no longer apply.
Any deposits paid are no longer refundable or transferable to another holiday date and our standard T&Cs will apply regarding cancellations. ( see section 8.3 )
2.8 For bookings made within the 8 week start date period, the full cost of the holiday must be paid at the time of booking to secure the reservation. MOREFlex does not apply during this period and cannot be added at the time of booking.
2.9 In the event of currency changes, deposit monies already paid in the currency allocated to the original holiday date will be converted into the new currency, at the time of amendment. Calculations will be made in line with real time exchange rates quoted on xe.com minus a 1% admin fee.
3.0 STANDARD DEPOSIT TERMS
3.1 Once availability of the catered property has been confirmed by More Mountain, a reservation is only valid on payment of a NON REFUNDABLE minimum deposit of £250 per person ( the “Deposit”) unless otherwise agreed by More Mountain. A booking enquiry will not be held until a full deposit is received. In addition, a completed booking form must also be submitted within 7 days to complete a reservation.
3.2 Should a booking be requested, in writing or verbally, without payment of a deposit, the booking will be deemed NOT SECURE until deposit monies are received. Thus, More Mountain reserves the right to re-sell the same week in the same accommodation to another client without notification.
3.3 The final balance outstanding on your holiday must be paid 56 days (8 weeks) before the start date of your holiday with More Mountain. For bookings made within the 8 week start date period, the full cost of the holiday must be paid at the time of booking to secure the reservation.
3.4 If the final balance is not received 56 days ( 8 weeks ) before the start date of your holiday with More Mountain, we reserve the right to cancel the booking, retain any deposit paid, and levy cancellation charges as outlined below in Section 8.0. More Mountain reserves the right to re-book the same week in the same accommodation to another client without notification.
3.5 If you agree to reserve a whole catered property on an exclusive use basis the group leader is liable for the full cost of that property, as stated on your booking form, irrespective of party size and final number of guests confirmed. PLEASE NOTE If your party size exceeds the agreed maximum capacity of the Catered Property, as stated on your Booking Form, an additional charge will be incurred.
4.0 PRICES
4.1 The prices quoted on the More Mountain website are for one week’s (7 nights) accommodation on a catered basis unless otherwise stated. This includes one week’s (7 nights) accommodation, evening meals with wine on 5 nights and breakfasts on 7 mornings.
Prices DO NOT include Airport Transfers, Morzine Tourist Tax (Tax de Séjour), Flights or additional travel costs, travel / holiday / medical insurance, childcare, lift passes, equipment hire or lessons. Therefore, the Package Travel Regulations and Linked Arrangement Regulations do not apply to the services provided by More Mountain.
4.2 More Mountain guarantees the price of your holiday as quoted at the time of booking and as stated on your Booking Form. More Mountain reserves the right to increase or decrease the advertised price of unsold holidays at any time.
4.3 Morzine Tourist Tax – This is charged at the local nightly per person rate for the accommodation and only applies to guests aged 18 years and over.
4.4 Morzine Tourist Tax and any other additional charges will be added to your booking, once we have confirmed your reservation and the number of people in your party. More Mountain will make these calculations on your behalf, based on the information provided by you on your booking form. All tourist tax monies owing will be collected 56 days ( 8 weeks ) before the start of your holiday at the same time as your final balance due.
5.0 PAYMENT
5.1 Acceptable payment types are credit, debit card or internet bank transfer into our French Euro or UK account. More Mountain will not be held responsible for charges incurred by yourself for international bank transfer costs or charges imposed on you by your bank or card issuer. This also includes payment discrepancies or additional costs caused by variations in exchange rates used by your bank or card issuer.
5.2 In the event of dishonoured payments, the Group Leader will be contacted to make immediate payment by other means. Failure to make payment by other means will result in the immediate automatic cancellation of the booking and any deposits paid will be held in accordance with the terms listed in Section 8.0.
More Mountain then reserves the right to re-sell the same week in the same accommodation to another client, without notification.
5.3 In the event of late payment of your final balance, any charges or loss of revenue incurred on our behalf will be added to your balance. In accordance with Section 8.0, we reserve the right to cancel your holiday should you fail to pay your final balance. No compensation or refunds will be provided.
5.4 Details of a valid credit card will be taken on arrival at the property in resort as security against damage, loss, breakages and additional cleaning charges as more specifically detailed in Section 14. These details will be kept for the duration of your stay and by agreeing to these T & Cs, you are agreeing to allow More Mountain to charge that card in Euros in the event of any damages, losses, breakages or additional cleaning charges.
5.5 More Mountain will aim to address any issues listed in Section 5.4 above, during your stay.
In the event that damage to one of our properties is not brought to our attention during this period, and is learned of after your departure, we will contact you within 72 hours of leaving the property to confirm additional charges to be processed.
6.0 PASSPORT, VISA and INSURANCE
Please Note - You must ensure you have adequate travel insurance to cover you for all travel cancellations, including cancellations due to Covid-19. OUR STANDARD TERMS AND CONDITIONS STATE THAT ANY DEPOSITS PAID ARE NON REFUNDABLE (see Section 8.0)
6.1 It is your responsibility to be in possession of a valid passport and/or any necessary visa. If you do not have a British or EU passport, please be sure to check visa requirements for the countries you will be visiting. Remember, most flights are to Geneva in Switzerland which is not an EU member.
6.2 You MUST be insured with valid medical and travel insurance policies to fully cover yourself, and your property/belongings before partaking in a More Mountain catered holiday.
These policies are there to cover you for any injuries or unforeseen circumstances, including and not limited to theft and damage to More Mountain property as a result of your actions / behaviour or negligence, and for loss of holiday costs due to forced closure of the resort due to circumstances including and not limited to, force majeure, lack of snow / bad weather, cancelled flights and travel arrangements, pandemics, epidemics and specifically COVID-19.
7.0 COVID 19
PLEASE NOTE : Covid 19 is now a known event. Should you be unable to travel because of COVID 19 or due to Government Restrictions imposed because of COVID 19, then More Mountain is not legally obliged to accept any liability or responsibility, issue refunds, issue credit vouchers and / or pay any other compensation.
Therefore, you must ensure you have adequate travel insurance to cover you for all travel cancellations including cancellations due to Covid-19.
7.1 Arrangements for holidays are made in advance, and changes can occur. More Mountain is required to comply with all national and local government regulations and recommendations relating to Covid-19. Therefore, we reserve the right to make any necessary alterations to holiday and website details both before and after any booking has been confirmed, and to make changes to the services and service levels offered during your stay, required by such regulations. In all cases we will advise you of any changes at the earliest possible opportunity. More Mountain does not accept liability or pay compensation for such changes
7.2 If you develop symptoms of COVID 19 whilst on holiday and decide to self isolate, More Mountain does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.
7.3 If you choose to stay in a More Mountain property to quarantine, More Mountain reserves the right to charge you the full price as advertised on the More Mountain website for your stay in the property.
8.0 GENERAL CANCELLATION POLICY
8.1 You, or any member of your party, may cancel your holiday at any time for any reason provided that the Group Leader makes the cancellation in writing / email.
Charges will be levied in accordance with our cancellation policies as outlined in sections 8.3
8.2 More Mountain takes no responsibility for non-delivery or non-receipt of such written cancellation.
8.3 CANCELLATION TERMS
(a) Cancellation up to 56 days ( 8 weeks ) before commencement of your holiday: All deposits paid are NON REFUNDABLE, unless the MOREFlex Deposit Protection Scheme was paid for at the time of booking (see section 2.0 for the full MOREFlex terms and conditions)
(b) Cancellation at 55 days or less before the commencement of your holiday, with or without the MOREFlex option: All deposits paid are NON REFUNDABLE and you are also liable to pay 100% of the total cost due for your holiday.
8.4 The final balance outstanding on your holiday must be paid 56 days (8 weeks) before the start date of your holiday with More Mountain. If the final balance is not received 56 days (8 weeks) before the start date of your holiday with More Mountain, we reserve the right to cancel the booking, retain any deposit paid, and levy cancellation charges as outlined in Section 8.3. More Mountain reserves the right to re-advertise and re-book the same week in the same accommodation to another client without notification.
8.5 Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation; clients will still be liable for cancellation charges as shown above if they subsequently cancel their holiday. More Mountain reserves the right to re advertise and re-book the same week in the same accommodation to another client without notification.
8.6 Cancellations or major changes made by More Mountain, outside of COVID-19 and Force Majeure: Arrangements for holidays are made in advance, and changes can occur. More Mountain reserves the right to make any necessary alterations to holiday and website details both before and after any booking has been confirmed. Most alterations are minor changes, but occasionally it is necessary to make significant changes or cancel holidays. In all cases we will advise you of any changes at the earliest possible opportunity.
A significant change is one made before departure that involves downgrading your accommodation for a significant proportion of your holiday or the withdrawal of a significant proportion of the facilities or services included as part of your holiday.
8.7 When a cancellation or a significant change, outside of Covid-19 and Force Majeure events, is notified to you by More Mountain you have the right to :
- a) Terminate the contract and receive a refund of all sums paid by you for the holiday
- b) Accept the change in arrangements
- c) Purchase an alternative holiday from us and pay or receive any price difference
Refer to Section 7.0 for COVID 19 specific cancellation terms and conditions
Refer to Section 9.0 for FORCE MAJEURE specific cancellation terms and conditions
8.8 In addition, in all cases where a significant change or cancellation is made by More Mountain, outside of Covid-19, we will pay you compensation as detailed in section 8.9 below.
EXCEPTIONS - More Mountain will not pay compensation where the change or cancellation is made as a result of events constituting any unforeseeable / extraordinary circumstances beyond our control. This includes Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar unforeseeable / extraordinary events out of our control.
8.9 Compensation will be calculated using these rules:
Cancellation or significant change up to 28 days (4 weeks ) before commencement of your holiday - €ZERO per person compensation
Cancellation or significant change 27 days or less before commencement of your holiday - €50 per person compensation
8.10 No compensation is payable in respect of minor changes and no other claim for compensation or expenses will be accepted
8.11 No compensation is payable to those travelling on ‘free child places’ or ‘free group places’.
8.12 Independent travel arrangements that you arrange separately (e.g. flights, airport parking, transfers, car hire etc ) do not form part of our contract with you. If we need to make any changes to, or cancel, your holiday, we will not be liable for any charges incurred by you in respect of your independent travel arrangements.
9.0 CANCELLATION DUE TO FORCE MAJEURE
9.1 Force Majeure includes, but is not limited to, acts of war or threat of war, political unrest, terrorist activities, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war and other similar unforeseeable / extraordinary events out of our control.
9.2 If you or More Mountain have to cancel a reservation due to a Force Majeure event, any deposits paid are non refundable and non transferable to another holiday date and will be retained for administration costs and charges.
9.3 A 50% refund of any final balance payments will be paid to you.
9.4 There will be no breach of contract and no payment of additional compensation.
9.5 Processing time to issue refunds will be a max of 30 days from the start date of your cancelled holiday.
10.0 LIMITATION OF LIABILITY
10.1 More Mountain does not accept liability or pay compensation for:
(a) Any unforeseeable / extraordinary circumstances beyond our control. This includes Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar unforeseeable / extraordinary events out of our control.
( Please Note that COVID 19 and the effects of it are no longer classed as Force Majeure or unforeseeable / extraordinary circumstances as they are now a known event )
(b) Adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect that any of these may have on travel arrangements, accommodation and activities.
(c) Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators. Including but not limited to resort closure.
(d) Any personal injury or death, where so ever or however arising, caused to any visitor and/or any member of the group for their duration of stay.
10.2 These limitations are not intended to exclude any statutory rights the group and/or visitor may have.
10.3 These T&Cs and any non-contractual obligations arising out of or in connection with it are governed by French Law.
The courts of France have exclusive jurisdiction to settle any dispute arising out of or in connection with this T&Cs (including a dispute relating to the existence, validity, termination of this T&Cs and any non-contractual obligation arising out of or in connection with either this T&Cs or the negotiation of the contract contemplated by these T&Cs).
10.4 A person who is not a party to this Agreement has no right to enforce any term of this Agreement.
11.0 ARRIVAL/DEPARTURE TIMES
11.1 The Catered Property is available for access after 4 pm on the day of your arrival. If, however, you arrive earlier you are welcome to leave your luggage with us at the chalet whilst you pop into town for a coffee or beer.
11.2 For departure, rooms must be vacated by 10 am. If you would like to ski on your last day, and consequently are planning to book a later return flight, More Mountain can store your luggage free of charge. More Mountain CANNOT guarantee a room being available to shower or change in – you must collect your luggage at an agreed time.
11.3 Ski Chauffeur Service – More Mountain provides a free transportation service within the resort for your convenience in Winter only. The use of this vehicle is taken entirely at your own risk and More Mountain takes no responsibility for death or personal injury caused through the use of this service. This service is not applicable in summer.
PLEASE NOTE the use of this service is provided free of charge and does not form part of the holiday cost, and the Package Travel Regulations do not apply to this service
12.0 RESPONSIBILITIES and BEHAVIOUR
12.1 All guests should act and behave in such a manner as to not affect or disrupt the enjoyment of other guests and the local residents, or have a negative effect on the reputation of More Mountain. Excessive noise inside or within the grounds of the Catered Property after 10pm also comes under this section.
Inappropriate or threatening behaviour to More Mountain employees or fellow guests will not be tolerated.
More Mountain reserves the right to refuse to further accommodate guests in breach of this section and contractual obligations will be terminated immediately.
No compensation will be payable.
12.2 In the case of non-exclusive use bookings. More Mountain cannot be held responsible for conflicts arising between separate guests or groups of guests as a result of them not liking each other.
12.3 Any persons not booked into a More Mountain Catered Property, whose names are not specified on the booking form, can only visit guests with prior notification and permission of More Mountain staff, with More Mountain staff being present at all times.
13.0 FOOD ALLERGIES
13.1 More Mountain will take all reasonable care in catering for food allergies or special dietary requirements but we accept no liability for any injury or damage incurred as a result of an allergic reaction.
13.2 If you or someone in your party suffers from a severe or extreme food allergy (for example where a reaction may be triggered by proximity to a foodstuff rather than by actually consuming the foodstuff ) you must advise us in writing, at the latest, 48 hours before the start date of your holiday.
13.3 If you fail to advise us of an extreme food allergy we reserve the right to cancel the reservation of the individual concerned and no refunds or other compensation will be paid.
14.0 LOST, STOLEN and DAMAGES to PROPERTY
14.1 Details of a valid credit card will be taken on arrival at the Catered Property as security against damage, loss, breakages and additional cleaning charges. By agreeing to these T&Cs you are agreeing to allow More Mountain to charge said card in Euros in the event of any damages, losses, breakages or additional cleaning charges.
14.2 Any loss or damage, where-so-ever or howsoever caused, arising by the Group Leader, or members of the group, to vehicles, property, grounds and buildings owned by or managed by More Mountain must be paid for in full . This is payable by the Group Leader, on behalf of the group, irrespective of which person was responsible.
14.3 Any client not properly securing the exits or windows of the property, including balcony, garage and hot-tub access doors, will be liable for any/all More Mountain property stolen as a result of that negligence.
14.4 Our keys for Catered Properties are security keys, therefore, should you lose a key, you will be charged €250 for a replacement. This charge will be made immediately using a credit / debit card.
14.5 More Mountain will endeavour to deal with any loss or damage issues during your stay. In the event that damage is not brought to our attention during this period, and is learned of after your departure, More Mountain will contact you within 72 hours of you leaving the Catered Property to confirm additional charges to be charged.
14.6 More Mountain will not be held responsible for any theft or loss of any personal possessions from our premises / vehicles. Whilst More Mountain will endeavour to ensure the security of guests’ personal possessions, More Mountain cannot guarantee it.
14.7 It is up to the Group Leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability will be accepted in respect of such items as it is a condition of your booking (and therefore reasonably assumed by More Mountain) that all guests have taken out appropriate insurance to cover such loss and/or damage.
For the avoidance of doubt, please note that this section also applies to mountain bikes, road bikes, ski/snowboard equipment and any other “high value items” that guests have brought with them on holiday.
15.0 HOT TUBS
15.1 Guests use hot tubs at their own risk and More Mountain accepts no responsibility for death or personal injury caused through their use. Special care should be taken at all times, especially when getting into and out of the hot tub. Extra care should be taken during cold and icy conditions as the areas surrounding the hot tubs cannot be salted to remove ice.
15.2 Children must be supervised by an adult at all times to avoid the risk of drowning and/or overheating. We recommend that children under the age of 12 years of age not use the hot tub.
15.3 More Mountain takes hot tub care, cleanliness and maintenance very seriously.Every week, prior to guests arriving, hot tubs are cleaned, maintained and filters and water replaced. This means the hot tub will be cold on arrival and will be ready for use the following evening. Water quality and cleanliness are also monitored 3 times a day throughout the week. Whilst More Mountain will endeavour to ensure the health and safety of guests using the hot tub, More Mountain cannot guarantee it.
15.4 More Mountain reserves the right to close hot tubs for reasons related to, but not limited to, damage, chemical imbalance, breakdown, vandalism or unsafe conditions. Prior notice is not necessary and any closures will not constitute a significant change as detailed in section 8.5. Therefore, compensation will not be payable to guests.
16.0 FIREPLACES, STOVES AND CHIMNEYS
16.1 Care must be taken when using fireplaces, stoves and chimneys.
Naked flames, fireplaces and chimneys are hot and can cause serious damage to property, belongings and people.
Fireplaces should never be overloaded with wood, allowed to burn out of control and should never be left unattended. Clothes or other items should never be dried in front of or on top of them.
16.2 More Mountain accepts no responsibility for damage to guests, guest clothing or other property belonging to guests as a result of using a fireplace, stove or chimney.
16.3 If a guest damages More Mountain property as a result of using a fireplace, stove or chimney, they will be charged accordingly.
17.0 CHILDREN
17.1 No matter how much care is taken, our Catered Properties are not childproof. More Mountain will not be held responsible for any accidents occurring within the Catered Properties. It is the parents’ responsibility to ensure their children are supervised at all times. Particular care must be taken with hot tubs, external exits, fire places, chimneys and staircases, as fire-guards and stair-gates are not provided.
17.2 More Mountain can provide high-chairs, travel-cots and car seats for infants and babies. However, More Mountain accepts no responsibility should an accident or injury occur as a result of the use of such items. Parents assume full responsibility for the safety and wellbeing of their children at all times.
18.0 OUTDOOR SHOES AND EQUIPMENT
18.1 It is important that, for your comfort, a pair of slippers or indoor shoes are included in your packing as ALL outdoor shoes, which include ski/snowboard boots and mountain biking/cycling shoes, are strictly forbidden anywhere inside the Catered Property and communal areas.
18.2 All outdoor equipment, which includes but is not limited to mountain bikes, skis, snowboards, dirty, soiled or extremely wet clothing, must be stored in the designated area as provided by More Mountain on arrival.
18.3 Under no circumstance is the repair, or maintenance and cleaning of such outdoor equipment allowed within the internal space of the property, including terraces, balconies and garden areas.
19.0 SMOKING AND ILLEGAL SUBSTANCES
19.1 For health and safety reasons, smoking is strictly prohibited inside our Catered Properties and More Mountain vehicles. If guests wish to smoke they must do so outside of these areas or within the designated smoking spaces.
19.2 Smoking or taking illegal substances in or around More Mountain Catered Properties will not be tolerated.
Any guest involved in such activities will be asked to vacate the Catered Property. More Mountain reserves the right to refuse to further accommodate them and contractual obligations will be terminated immediately.
No refunds or compensation will be payable.
20.0 COMPLAINTS
20.1 In the unlikely event of you having a complaint with any part of your holiday you should notify the More Mountain staff immediately.
20.2 Any complaints made ON OR AFTER DEPARTURE will not be considered. Complaints cannot be accepted for snow conditions, weather, closures of ski-lifts and services offered by third party suppliers, or anything outside of More Mountain’s direct control.
21.0 THIRD PARTY SUPPLIERS / ACTIVITIES
21.1 More Mountain can assist in sourcing and booking many of the extra services you may need when on holiday. These services are subject to the terms and conditions of the individual third party companies.
21.2 Our help in organising and/ or recommending third party suppliers does not constitute an approval and More Mountain takes no responsibility or liability for third party services. Any grievance with a third party service should be taken up with that provider directly.
22.0 TRANSFERS
22.1 More Mountain does NOT provide Airport Transfers as part of their catered chalet holidays. We are not a package tour operator. It is not the responsibility of More Mountain to ensure you have confirmed travel arrangements to and from the resort.
22.2 Any costs incurred due to unforeseen circumstances resulting in you missing your flight should be claimed against your holiday insurance. More Mountain can help to provide you with any paperwork required to support such a claim.
23.0 TERMS OF CONTRACT
23.1 All descriptions on the More Mountain website are given in good faith and are believed to be correct. This is in relation to all aspects including activity pricing and information.
23.2 For the avoidance of doubt in the event of any conflict between the details on the More Mountain website and the T&Cs, the provisions of the T&Cs prevail.
23.3 The contract and the Agreement is made in accordance with these T&Cs