More Mountain Catered Terms & Conditions
MORE MOUNTAIN TERMS & CONDITIONS FOR SUMMER AND WINTER CATERED RENTALS OF CHALETS.
19th September 2020
**Amended March 2021 to reflect new final balance payment dates from 10 (70 days) to 4 (28 days) weeks
*** Amended 18th January 2022 to reflect new terms for MOREFLEX PLUS – applies, as an option, for reservations for all holidays taking place from 1st December 2022.
Here listed are the terms and conditions “T & Cs” for Jonathan Dredge and Samantha Thomas, 273 Chemin Des Moulins, 74110, Morzine. Trading as SDF Dredge/Thomas and hereafter referred to as “More Mountain” “We”, “Our”, or “Us”. These T & Cs relate to the rental of CATERED PROPERTIES supplied through More Mountain.
“Catered Properties” means the catered property listed on the Booking Form.
“Booking Form” means the electronic booking form incorporating these T&Cs that the Group Leader and each person listed in the group electronically agree to.
“Group Leader” means the person listed as such in the Booking Form.
The person who completes the booking form does so as an agent for all persons named on it. He/she agrees to be bound by these terms and conditions and acknowledges that these terms and conditions apply to all such persons listed on the booking form.
1.1 The T & Cs contained in this document together with your Booking Form comprise the contract between More Mountain and all persons listed on the Booking Form. The contract is deemed to have been made as soon as the Booking Form has been sent and accompanied by a NON REFUNDABLE Deposit ( detailed in section 2.2 ) or full payment as applicable.
1.2 When payment has been made over the telephone, without a Booking Form being completed, a contract will come into existence immediately between you and More Mountain upon processing of a credit/debit card payment for a Deposit or full payment of your holiday. This will be oral confirmation of your booking. Written Confirmation will be subsequently sent via email .
1.3 The Group Leader is responsible, on behalf of all other members of the group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests listed on the booking form.
1.4 “The Group” refers to all persons booked to stay in the Catered Property listed on the Booking Form and also includes any subsequent changes of names to the original booking.
1.5 If at any time, prior to the start of the holiday, there is a change of Group Leader More Mountain must be notified, either by email or telephone, by the original Group Leader.
1.6 Under no circumstances are additional guests allowed to stay in the Catered Property other than those specified on the Booking Form. Failure to comply with this may result in your booking being terminated immediately in resort and you and your party being asked to vacate the relevant Catered Property immediately. No refunds, credit vouchers or compensation will be paid for this.
1.7 Recovery of money via a credit card provider, ie Chargeback:
“Chargeback” is a system developed by payment card providers to protect consumers when a fraudulent transaction has occurred, when a company has ceased trading due to bankruptcy or when a card transaction was not authorised by the consumer.
By agreeing to these terms and conditions you agree to NOT ATTEMPT to recover any of the non-refundable parts of your reservation via your payment card provider unless,
the payment was fraudulent,
the payment was not authorised by you
we have ceased trading due to bankruptcy.
Attempting to recover any non refundable part of your reservation with a chargeback incurs bank charges and significant administrative and legal costs for us. All of these costs and charges will be passed on to you and our legal representatives will pursue you directly for any monies taken from our bank account and for all costs, fees and charges incurred as a result.
PASSPORT, VISA and INSURANCE
1.8 It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EU passport, please be sure to check visa requirements for the countries you will be visiting. Remember, most flights are to Geneva in Switzerland which is not an EU member.
1.9 You MUST be insured with a valid insurance policy before partaking in a More Mountain Catered Holiday. This is to cover you for any injuries or unforeseen circumstances including and not limited to theft and damage to More Mountain property as a result of your actions / behaviour or negligence
1.10 It is up to the Group Leader to ensure that each member of the group has all their own necessary medical and travel insurance documents to cover themselves, and their property/belongings fully before embarking on the holiday.
1.11 It is up to the Group Leader to ensure that each member of the group has travel insurance to cover for loss of holiday costs due to forced closure of the resort due to circumstances which includes and not limited to, force majeure, cancelled flights and travel arrangements, pandemics, epidemics and specifically COVID-19.
2.1 ORIGINAL MOREFLEX Flexible Booking Policy regarding deposits paid for holidays with arrival dates from 1st December 2020 until 31st November 2022 will be subject to the rules of ORIGINAL MOREFlex.
PLEASE NOTE ALL DEPOSITS PAID ARE NON REFUNDABLE.
2.1 (a) Up to 4 weeks (28 days) before commencement of your holiday MOREflex will allow you to make a change to the start date of your holiday within 24 calendar months from your original holiday start date, subject to availability.
2.1 (b)ORIGINAL MOREFlex is limited to ONLY ONE free-of-charge date change to your original holiday. Any further date changes will be subject to a €75 Euros /£75 UK Pounds administration fee.
2.1 (c) ORIGINAL MOREFlex is no longer valid once you have entered the 4 week final balance payment period and your deposit is non refundable. At this point you are obliged to pay the outstanding balance for your holiday. Our standard T&Cs will apply regarding cancellations (see Section 6.0).
2.1 (d) ORIGINAL MOREFlex cannot be used in conjunction with any other voucher or credit note issued by More Mountain at any time. This includes vouchers issued due to the effects of Covid-19.
2.1 (e) In the event of currency changes, deposit monies already paid in the currency allocated to the original holiday date will be converted into the new currency, at the time of amendment. Calculations will be made in line with real time exchange rates quoted on xe.com minus a 1% admin fee.
2.2 MOREFLEX PLUS – Deposit Protection Scheme.
2.2 (a) From Monday 17th January 2022 “MOREFLEX PLUS Deposit Protection Scheme” is available as an option for ALL RESERVATIONS for holidays taking place from 1st December 2022 and beyond.
2.2 (b) MOREFLEX PLUS protects your deposit and allows you to change your booking or request a refund of the deposit paid up to 28 days (4 weeks) before your stay with us.
You can choose to MOVE YOUR RESERVATION to another date of your choice – summer or winter – up to 24 from your original holiday start date.
You can choose to RECEIVE A FULL REFUND of your deposit paid if you decide not to travel up to 28 days (4 weeks) before your stay with us.
2.2 (c) MOREFlex ‘23 IS NOT AUTOMATIC - You will be obliged to pay an additional supplement to add MOREFlex’23 to your reservation as detailed below.
You have up to 7 days from your initial reservation date, to include and pay for the MoreFlex’23 option.
MOREFLEX PLUS fee, self catered reservations : €150 Euros per reservation
MOREFLEX PLUS fee, catered chalets reservations : £50 per person - fees apply to each client listed per reservation.
NB: Exclusive Full Chalet Bookings will be charged at the full occupancy rate regardless of final numbers.
Please Note : If you choose not to add MOREFLEX PLUS flexible as option to your reservation, you must ensure you have adequate insurance to cover for travel cancellations and Covid-19.
Any Deposits paid are non refundable under our standard terms.
2.2(d) MOREFLEX PLUS entitles you to make 1 date amendment. Additional amendments made after 1 flex will be subject to a new administration fee of €150 Euros for self catered bookings or £50 UK Pounds per person for catered bookings.
2.2 (e) MOREFLEX PLUS date amendments must be within 24 months of the original holiday start date
2.2 (f) You have up to 28 days (4 weeks) before the original start date of the holiday to inform us of a MOREFlex’23 date amendment ( this is when your final balance is usually due). You can either notify us of your new holiday dates at this point, or you can request a full refund of your deposit.
2.2 (g) MOREFLEX PLUS does not apply once you have entered the 4 week final balance payment period. Any deposits paid are no longer refundable / transferable to another holiday date and our standard T&Cs will apply regarding cancellations (see Section 6.0).
2.2 (h) In the event of currency changes, deposit monies already paid in the currency allocated to the original holiday date will be converted into the new currency, at the time of amendment. Calculations will be made in line with real time exchange rates quoted on xe.com minus a 1% admin fee.
2.2 (i) 28 days before your holiday start date you are obliged to pay for your holiday in full. After this date, should you decide not to travel, our usual T&C’s will apply which means there will be no refund of any monies paid and no transfer of holiday dates offered.
It is imperative you have adequate insurance to cover for travel cancellations and Covid-19.
Standard Deposit Terms
2.3 Once availability of the Catered Property has been confirmed by More Mountain, a reservation is only valid on payment of a NON REFUNDABLE minimum deposit of £250 per person ( the “Deposit”) unless otherwise agreed by More Mountain. A booking enquiry will not be held until a full Deposit is received. A completed Booking Form must also be submitted within 7 days to complete a reservation.
2.4 Should a booking be requested in writing or verbally only, without payment of a Deposit, the booking will be deemed NOT SECURE until Deposit monies are received. Thus, More Mountain reserves the right to re-book the same week in the same accommodation to another client without notification.
2.5 The final balance outstanding on your holiday must be paid 4 weeks before the start date of your holiday with More Mountain. For bookings made within the 4 weeks start date period the full cost of the holiday will be payable at the time of booking to secure your reservation.
2.6 If the final balance is not received 4 weeks before the start date of your holiday with More Mountain, we reserve the right to cancel the booking and retain any Deposit paid and levy cancellation charges as outlined below in Section 6.0. More Mountain then reserves the right to re-book the same week in the same accommodation to another client without notification.
2.7 If you or your party change any of your flight details, or arrival / departure dates, after having booked your holiday and More Mountain have made any other arrangements on your behalf, an administrative charge of €75 Euros may be incurred which will be added to your final balance.
2.8 If you agree to reserve a whole Catered Property on an exclusive use basis the Group Leader is liable for the full cost of that property, as stated on your Booking Form, irrespective of party size and final number of guests confirmed. PLEASE NOTE If your party size exceeds the agreed maximum capacity of the Catered Property, as stated on your Booking Form, an additional charge will be incurred.
3.1 The prices quoted on the More Mountain website are for one week’s (7 nights) accommodation on a catered basis unless otherwise stated. This includes one week’s (7 nights) accommodation, evening meals with wine on 5 nights and breakfasts on 7 mornings.
Prices DO NOT include Airport Transfers, Morzine Tourist Tax (Tax de Séjour), Flights or additional travel costs, travel / holiday / medical insurance, childcare, lift passes, equipment hire or lessons.
Therefore, the Package Travel Regulations and Linked Arrangement Regulations do not apply to the services provided by More Mountain.
3.2 More Mountain guarantees the price of your holiday as quoted at the time of booking and as stated on your Booking Form. More Mountain reserves the right to increase or decrease the advertised price of unsold holidays at any time.
3.3 Morzine Tourist Tax – Tax de Séjour is charged at 5% of the nightly per person rate of the accommodation and only applies to guests aged 18 years and over. The rate is capped at £4.00 per person per night in Morzine. Tourist Tax will be noted clearly on your booking form and added to your final balance due
3.4 Additional charges will be added to your booking, once we have confirmed your reservation and the number of people in your party. More Mountain will make these tourist tax calculations on your behalf, based on the information provided by you on your booking form. All tourist tax monies owing will be collected 4 weeks before the start of your holiday at the same time as your final balance due.
4.1 Acceptable payment types are credit, debit card or internet bank transfer into our French Euro or UK account.
More Mountain will not be held responsible for charges incurred by yourself for international bank transfer costs or charges imposed on you by your bank or card issuer. This also includes payment discrepancies or additional costs caused by variations in exchange rates used by your bank or card issuer.
4.2 In the event of dishonoured payments, the Group Leader will be contacted to make immediate payment by other means. Failure to make payment by other means will result in the immediate automatic cancellation of the booking and any deposits paid will be held in accordance with Section 2.5. More Mountain then reserves the right to re-book the same week in the same accommodation to another client, without notification.
4.3 In the event of late payment of your final balance, any charges or loss of revenue incurred on our behalf will be added to your balance. In accordance with Section 2.5, we reserve the right to cancel your holiday should you fail to pay your final balance. No compensation or refunds will be provided.
4.4 Details of a valid credit card will be taken on arrival at the property in resort as security against damage, loss, breakages and additional cleaning charges as more specifically detailed in Section 12. These details will be kept for the duration of your stay and by you agreeing to these T & Cs, you are agreeing to allow More Mountain to charge that card in Euros in the event of any damages, losses, breakages or additional cleaning charges.
4.5 More Mountain will address any issues listed in section 4.4 above during your stay. In the event that damage to one of our properties is not brought to our attention during this period, and is learned of after your departure, we will contact you within 72 hours of leaving the property to confirm additional charges to be processed.
4.6 Recovery of money via a credit card provider i.e. “chargeback” is a system developed by payment card providers to protect consumers when a fraudulent transaction has occurred, when a company has ceased trading due to bankruptcy or when a card transaction was not authorised by the consumer.
By agreeing to these terms and conditions you agree to NOT ATTEMPT to recover any of the non-refundable parts of this contract via your payment card provider unless:
The payment was fraudulent
The payment was not authorised by you or
We have ceased trading due to bankruptcy
Attempting to recover any non refundable part of your reservation with a chargeback incurs bank charges and significant administrative and legal costs for us. All of these costs and charges will be passed on to you and our legal representatives will pursue you directly for any monies taken from our bank account and for all costs, fees and charges incurred as a result.
5.0 COVID 19 SPECIFIC CANCELLATION POLICY
5.1 This specific cancellation policy applies to all Reservations for holidays which fall between 1st December 2020 and 30th April 2022:
Arrangements for holidays are made in advance, and changes can occur. More Mountain is required to comply with all national and local government regulations and recommendations relating to Covid-19. Therefore, we reserve the right to make any necessary alterations to holiday and website details both before and after any booking has been confirmed, and to make changes to the services and service levels offered during your stay required by such regulations. In all cases we will advise you of any changes at the earliest possible opportunity. More Mountain does not accept liability or pay compensation for any such changes.
PLEASE NOTE : Because Covid 19 is now a known event, should you be unable to travel due to Government Restrictions imposed because of COVID 19 (as listed in section 5.6) then More Mountain is not legally obliged to accept any liability or responsibility, issue refunds, issue credit vouchers and / or pay any other compensation. However, due to the continued uncertainty around booking holidays due to Covid-19, we want to go above and beyond what our legal obligations are and offer peace of mind to our guests with our Covid Safety Net Guarantee.
5.2 OUR COVID SAFETY NET GUARANTEE – 100% Credit Voucher or 50% Refund
Outside of the MOREFlex time scales ( see section 2.1 ) having paid your holiday final balance. If, due to Government Restrictions imposed because of COVID 19 (as listed in section 5.6) you are unable to travel, your holiday is cancelled or More Mountain is unable to provide your holiday, then you have two choices:
(a) Receive a 50% Covid Refund of all monies paid for your holiday
(b) Receive a 100% Covid Credit Voucher of all monies paid for your holiday
No other compensation will be payable.
Government Restrictions must be in place on the START DATE OF YOUR HOLIDAY. We reserve the right to ask for official documentation proving restrictions were in place on the start date of your holiday before refunds or vouchers will be processed.
5.3 COVID CREDIT VOUCHERS:
5.3 (a) Your Covid Credit Voucher can be used to pay for a future More Mountain winter or summer holiday and is valid until 30th April 2023.
5.3 (b) If the voucher is used to pay for a future More Mountain winter or summer holiday that is less than the value of the voucher, no partial refund or additional credit voucher will be issued.
5.3 (c) If a voucher corresponds to a group booking only one voucher will be issued to the group / party leader. A voucher will not be split into smaller vouchers to be shared out amongst all of the individuals within a group.
5.3 (d) Group Booking Scenarios within Catered Chalets when some members of your group are affected by Government Restrictions imposed because of COVID 19 (as listed in section 5.6) and cannot travel:
(i) If some of the group decide to travel, the per person price valid at the time of booking will be used to calculate the cost of their holiday. This figure will be deducted from the original amount paid for the holiday. Any remaining monies will be used to calculate the value of the voucher or partial refund to be paid under our OUR COVID SAFETY NET GUARANTEE scheme. Government Restrictions must be in place on the START DATE OF YOUR HOLIDAY.
(ii) If the whole group decides not to travel, the full price that was paid for the holiday will be used to calculate the value of the voucher or partial refund to be paid under OUR COVID SAFETY NET GUARANTEE scheme. Government Restrictions must be in place on the START DATE OF YOUR HOLIDAY.
5.3 (e) In the event of currency changes, monies already paid in the currency allocated to the original holiday date will be converted into the new currency, at the time that the voucher is used to pay for / towards another holiday. Calculations will be made in line with real time exchange rates quoted on xe.com minus a 1% admin fee.
5.4 COVID 50% REFUNDS:
If the refund corresponds to a group booking only one refund will be issued to the group / party leader. Any refunds made will not be split into smaller refunds. It is up to the group leader to split refunds out amongst the individuals within a group. Any refunds made will be made in the same currency as the original payment.
5.5 Processing time to issue vouchers or process partial refunds will be a max of 30 days from the start date of your cancelled holiday.
5.6 GOVERNMENT RESTRICTIONS must include one or more of the following:
UK FCDO (or your departure country’s foreign office) advises against all non essential travel to France
UK FCDO (or your departure country’s foreign office) advising against all non essential travel to Switzerland (on the condition you have flights booked to Geneva)
Closure of French borders
Closure of Swiss borders (on the condition you have flights booked to Geneva)
Closure of your departure country borders
Your home country requires a mandatory quarantine period on your return.
This does not include a quarantine period on return due to a positive Covid test.
Your home country introduces local lockdown measures preventing you from leaving your local area
French National or Local Government introduces obligatory quarantine measures for guests arriving into France or Morzine
French National or Local Government has introduced local or general lockdown measures which result in us being unable to operate as a business
5.7 Government Restrictions must be in place on the start date of your holiday. We reserve the right to ask for official documentation proving restrictions were in place on the start date of your holiday before refunds or vouchers will be processed.
5.8 If the Government Restrictions imposed, or the travel advice given by the French Government, or your home/return country’s Government, changes part way through your holiday forcing you to cut your holiday short, More Mountain will not issue a credit voucher or refund for any part of your holiday
5.9 More Mountain will not issue a credit or refund:
If you or any member of your party’s travel reservations ( flight, ferry or tunnel crossing ) are cancelled for any reason
If you or any member of your party are unable to travel due to symptoms of Covid-19 or a positive test for COVID 19
If you or your party have concerns about a future government restriction being applied, or a disinclination to travel
5.10 If you develop symptoms of COVID 19 whilst on holiday and decide to self isolate, More Mountain does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.
5.11 If you choose to stay in a More Mountain property to quarantine, More Mountain reserves the right to charge you the full price as advertised on the More Mountain website for your stay in the property.
6.0 GENERAL CANCELLATION POLICY OUTSIDE OF COVID-19
6.1 You, or any member of your party, may cancel your holiday at any time for any reason providing that the Group Leader makes the cancellation in writing / email. Charges will be levied in accordance with our cancellation policies as outlined in sections 6.3
6.2 More Mountain takes no responsibility for non-delivery or non-receipt of such written cancellation.
6.3 CANCELLATION TERMS
6.3 (a) Cancellation up to 4 weeks ( 28 days ) before commencement of your holiday:
Any deposits paid are NON REFUNDABLE, however, under the MOREFlex scheme, any deposits paid are transferable to another holiday date, any time within 24 calendar months from your original holiday start date. (see section 2.0 for the full MOREFlex details)
6.3 (b) If you decide NOT to use the MOREFlex option, or you cancel after the MOREFlex period has expired, i.e. up to 4 weeks (28 days) before commencement of your holiday. Your deposit is NON REFUNDABLE. The MOREFlex option no longer applies. Any deposits paid are no longer transferable to another holiday date and will be retained for administration costs and cancellation charges.
6.3 (c) Cancellation at 27 days or less before commencement of your holiday:
You are also liable to pay 100% of the total cost due for your holiday.
6.4 Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation; clients will still be liable for cancellation charges as shown above if they subsequently cancel their holiday.
6.5 Cancellations or Major Changes made by More Mountain Outside of COVID-19 and Force Majeure:
Arrangements for holidays are made in advance, and changes can occur. More Mountain reserves the right to make any necessary alterations to holiday and website details both before and after any booking has been confirmed. Most alterations are minor changes, but occasionally it is necessary to make significant changes or cancel holidays. In all cases we will advise you of any changes at the earliest possible opportunity.
A significant change is one made before departure that involves downgrading your accommodation for a significant proportion of your holiday or the withdrawal of a significant proportion of the facilities or services included as part of your holiday.
6.6 When a cancellation or a significant change, outside of Covid-19 and Force Majeure events, is notified to you by More Mountain you have the right to :
a) Terminate the contract and receive a refund of all sums paid by you for the holiday
b) Accept the change in arrangements
c) Purchase an alternative holiday from us and pay or receive any price difference
Refer to Section 5.0 for COVID 19 specific cancellation terms and conditions
Refer to Section 7.0 for FORCE MAJEURE specific cancellation terms and conditions
6.7 In addition, in all cases where a significant change or cancellation is made by More Mountain, outside of Covid-19, we will pay you compensation as detailed in section 6.8 below.
EXCEPTIONS - More Mountain will not pay compensation where the change or cancellation is made as a result of events constituting any unforeseeable / extraordinary circumstances beyond our control. This includes Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar unforeseeable / extraordinary events out of our control.
6.8 Compensation will be calculated using these rules
Cancellation or significant change up to 4 weeks (28 days) before commencement of your holiday - €ZERO per person compensation
Cancellation or significant change 27 days or less before commencement of your holiday
- €50 per person compensation
6.9 No compensation is payable in respect of minor changes and no other claim for compensation or expenses will be accepted
6.10 No compensation is payable to those travelling on ‘free child places’ or ‘free group places’.
6.11 Independent travel arrangements that you arrange separately (e.g. flights, airport parking, transfers, car hire etc ) do not form part of our contract with you. If we need to make any changes to, or cancel, your holiday, we will not be liable for any charges incurred by you in respect of your independent travel arrangements.
7.0 CANCELLATION DUE TO FORCE MAJEURE
7.1 Force Majeure includes, but is not limited to, acts of war or threat of war, political unrest, terrorist activities, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war and other similar unforeseeable / extraordinary events out of our control.
7.2 If you or More Mountain have to cancel a reservation due to a Force Majeure event, any deposits paid are non refundable and non transferable to another holiday date and will be retained for administration costs and charges.
7.3 A 50% refund of any final balance payments will be paid to you.
7.4 There will be no breach of contract and no payment of additional compensation.
7.5 Processing time to issue refunds will be a max of 30 days from the start date of your cancelled holiday.
8.0 LIMITATION OF LIABILITY
8.1 More Mountain does not accept liability or pay compensation for:
8.1 (a) Any unforeseeable / extraordinary circumstances beyond our control. This includes Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, volcanic ash clouds, strikes, acts of God, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar unforeseeable / extraordinary events out of our control.
Please Note that COVID 19 and the effects of it are no longer classed as Force Majeure or unforeseeable / extraordinary circumstances as they are now a known event.
8.1 (b) Adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect that any of these may have on travel arrangements, accommodation and activities.
8.1(c) Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators. Including but not limited to resort closure.
8.1 (d) Any personal injury or death, where so ever or howsoever arising, caused to any visitor and/or any member of the group for their duration of stay.
8.1(e) BREXIT - As of 31st December 2020 the transition period for Brexit ends. More Mountain does not accept liability or pay compensation for any changes that we have to make to reservations, or to our services offered as part of a reservation, as a result of this transition period ending. Any necessary changes made will not be classed as significant / major changes.
8.2 These limitations are not intended to exclude any statutory rights the group and/or visitor may have.
8.3 These T &Cs and any non-contractual obligations arising out of or in connection with it are governed by French Law.
The courts of France have exclusive jurisdiction to settle any dispute arising out of or in connection with this T &Cs (including a dispute relating to the existence, validity, termination of this T &Cs and any non-contractual obligation arising out of or in connection with either this T &Cs or the negotiation of the contract contemplated by these T &Cs).
8.4 A person who is not a party to this Agreement has no right to enforce any term of this Agreement.
9.0 ARRIVAL/DEPARTURE TIMES
9.1 The Catered Property is available for access after 4 pm on the day of your arrival. If, however, you arrive earlier you are welcome to leave your luggage with us at the chalet whilst you pop into town for a coffee or beer.
9.2 For departure, rooms must be vacated by 10 am. If you would like to ski on your last day, and consequently are planning to book a later return flight, More Mountain can store your luggage free of charge. More Mountain CANNOT guarantee a room being available to shower or change in – you must collect your luggage at an agreed time.
9.3 Ski Chauffeur Service – More Mountain provides a free transportation service in resort for your convenience in Winter only. The use of this vehicle is taken entirely at your own risk and More Mountain takes no responsibility for death or personal injury caused through the use of this service. This service is not applicable in summer.
PLEASE NOTE the use of this service is provided free of charge and does not form part of the holiday cost, and the Package Travel Regulations do not apply to this service
10.0 RESPONSIBILITIES and BEHAVIOUR
10.1 All guests should act and behave in such a manner as to not affect or disrupt the enjoyment of other guests and the local residents, or have a negative effect on the reputation of More Mountain. Excessive noise inside or within the grounds of the Catered Property after 10pm also comes under this section.
Inappropriate or threatening behaviour to More Mountain employees or fellow guests will not be tolerated.
More Mountain reserves the right to refuse to further accommodate guests in breach of this section and contractual obligations will be terminated immediately.
No compensation will be payable.
10.2 In the case of non-exclusive use bookings. More Mountain cannot be held responsible for conflicts arising between separate guests or groups of guests as a result of them not liking each other.
10.3 Any persons not booked into a More Mountain Catered Property, whose names are not specified on the booking form, can only visit guests with prior notification and permission of More Mountain staff, with More Mountain staff being present at all times.
11.0 FOOD ALLERGIES
11.1 More Mountain will take all reasonable care in catering for food allergies or special dietary requirements but we accept no liability for any injury or damage incurred as a result of an allergic reaction.
11.2 If you or someone in your party suffers from a severe or extreme food allergy (for example where a reaction may be triggered by proximity to a foodstuff rather than by actually consuming the foodstuff ) you must advise us in writing, at the latest, 48 hours before the start date of your holiday.
11.3 If you fail to advise us of an extreme food allergy we reserve the right to cancel the reservation of the individual concerned and no refunds or other compensation will be paid.
12.0 LOST, STOLEN and DAMAGES to PROPERTY
12.1 Details of a valid credit card will be taken on arrival at the Catered Property as security against damage, loss, breakages and additional cleaning charges. By agreeing to these T&Cs you are agreeing to allow More Mountain to charge said card in Euros in the event of any damages, losses, breakages or additional cleaning charges.
12.2 More Mountain will endeavor to deal with any loss or damage issues during your stay. In the event that damage is not brought to our attention during this period, and is learned of after your departure, More Mountain will contact you within 72 hours of you leaving the Catered Property to confirm additional charges to be charged.
12.3 Any loss or damage, where-so-ever or howsoever caused, arising by the Group Leader, or members of the group, to vehicles, property, grounds and buildings owned by or managed by More Mountain must be paid for in full . This is payable by the Group Leader, on behalf of the group, irrespective of which person was responsible.
12.4 Our keys for Catered Properties are security keys, therefore, should you lose a key, you will be charged €250 for a replacement. This charge will be made immediately using a credit / debit card.
12.5 Any client not properly securing the exits or windows of the property, including balcony, garage and hot-tub access doors, will be liable for any More Mountain property stolen as a result of that negligence.
12.6 More Mountain will not be held responsible for any theft or loss of any personal possessions from our premises / vehicles. Whilst More Mountain will endeavour to ensure the security of guests’ personal possessions, More Mountain cannot guarantee it.
12.7 It is up to the Group Leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability will be accepted in respect of such items as it is a condition of your booking (and therefore reasonably assumed by More Mountain) that all guests have taken out appropriate insurance to cover such loss and/or damage.
For the avoidance of doubt, please note that this section also applies to mountain bikes, road bikes, ski/snowboard equipment and any other “high value items” that guests have brought with them on holiday.
13.0 HOT TUBS
13.1 Guests use hot tubs at their own risk and special care should be taken at all times, especially when getting into and out of the hot tub. Extra care should be taken during cold and icy conditions as the areas surrounding the hot tubs cannot be salted to remove ice. More Mountain presumes that all guests, before using the hot tub, have read and understood the Hot Tub Safety notices posted within the Catered Property.
13.2 More Mountain takes hot tub care, cleanliness and maintenance very seriously.
Every week, prior to guests arriving, hot tubs are cleaned, maintained and filters and water replaced.
This means the hot tub will be cold on arrival and will be ready for use the following evening.
Water quality and cleanliness are also monitored 3 times a day throughout the week. Whilst More Mountain will endeavour to ensure the health and safety of guests using the hot tub, More Mountain cannot guarantee it.
13.3 We recommend that children under the age of 12 years of age do not use the hot tub. Children must be supervised by an adult at all times to avoid the risk of drowning and/or overheating.
13.4 More Mountain reserves the right to close hot tubs for reasons related to, but not limited to, damage, chemical imbalance, breakdown, vandalism or unsafe conditions. Prior notice is not necessary and in such cases compensation will not be payable to guests.
14.0 FIREPLACES, STOVES AND CHIMNEYS
14.1 Care must be taken when using fireplaces, stoves and chimneys.
Naked flames, fireplaces and chimneys are hot and can cause serious damage to property, belongings and people.
Fireplaces should never be overloaded with wood, allowed to burn out of control and should never be left unattended. Clothes or other items should never be dried in front of or on top of them.
14.2 More Mountain accepts no responsibility for damage to guests, guest clothing or other property belonging to guests as a result of using a fireplace, stove or chimney.
14.3 If a guest damages More Mountain property as a result of using a fireplace, stove or chimney, they will be charged accordingly.
15.1 No matter how much care is taken, our Catered Properties are not childproof. More Mountain will not be held responsible for any accidents occurring within the Catered Properties. It is the parents’ responsibility to ensure their children are supervised at all times. Particular care must be taken with hot tubs, fire places, chimneys and staircases as fire-guards and stair-gates are not provided.
15.2 More Mountain can provide high-chairs, travel-cots and car seats for infants and babies. However, More Mountain accepts no responsibility should an accident or injury occur as a result of the use of such items. Parents assume full responsibility for the safety and wellbeing of their children at all times.
16.0 OUTDOOR SHOES AND EQUIPMENT
16.1 It is important that, for your comfort, a pair of slippers or indoor shoes are included in your packing as ALL outdoor shoes, which include ski/snowboard boots and mountain biking/cycling shoes, are strictly forbidden anywhere inside the Catered Property and communal areas.
16.2 All outdoor equipment, which includes but is not limited to mountain bikes, skis, snowboards, dirty, soiled or extremely wet clothing, must be stored in the designated area as provided by More Mountain on arrival.
16.3 Under no circumstance is the repair, or maintenance and cleaning of such outdoor equipment allowed within the internal space of the property, including terraces, balconies and garden areas.
17.1 For health and safety reasons, smoking is strictly prohibited inside our Catered Properties and More Mountain vehicles. If guests wish to smoke they must do so outside of these areas or within the designated smoking spaces.
17.2 ILLEGAL SUBSTANCES
Smoking or taking illegal substances in or around More Mountain Catered Properties will not be tolerated.
Any guest involved in such activities will be asked to vacate the Catered Property. More Mountain reserves the right to refuse to further accommodate them and contractual obligations will be terminated immediately. No refunds or compensation will be payable.
18.1 In the unlikely event of you having a complaint with any part of your holiday you should notify the More Mountain staff immediately.
18.2 Any complaints made ON OR AFTER DEPARTURE will not be considered. Complaints cannot be accepted for snow conditions, weather, closures of ski-lifts and services offered by third party suppliers, or anything outside of More Mountain’s direct control.
19.0 – THIRD PARTY SUPPLIERS / ACTIVITIES
19.1 More Mountain can assist in sourcing and booking many of the extra services you may need when on holiday. These services are subject to the terms and conditions of the individual third party companies.
19.2 Our help in organizing and/ or recommending third party suppliers does not constitute an approval and More Mountain takes no responsibility or liability for third party services. Any grievance with a third party service should be taken up with that provider directly.
20.1 More Mountain does NOT provide Airport Transfers as part of their catered chalet holidays. We are not a package tour operator. It is not the responsibility of More Mountain to ensure you have confirmed travel arrangements to and from the resort.
20.2 Any costs incurred due to unforeseen circumstances resulting in you missing your flight should be claimed against your holiday insurance. More Mountain can help to provide you with any paperwork required to support such a claim.
21.0 TERMS OF CONTRACT
21.1 All descriptions on the More Mountain website are given in good faith and are believed to be correct. This is in relation to all aspects including activity pricing and information.
21.2 For the avoidance of doubt in the event of any conflict between the details on the More Mountain website and the T&Cs the provisions of the T&Cs prevail.
21.3 The contract and the Agreement is made in accordance with these T&Cs