Covid-19 Guarantee | Flexible Booking | More Mountain

Our Response to Covid-19

Covid Safety Net

Our Covid Safety Net Guarantee – 100% Credit Note or 50% Refund

Should your holiday be affected by Covid-19 between 1st December 2020 until 30th September 2021, all guests booking with More Mountain for winter and summer will benefit from our Flexible Deposit Policy – MOREFlex and our Covid-19 Safety Net Guarantee – 100% Credit Note or 50% Refund.

Flexible Deposit Policy – MOREFlex allows you to transfer your deposit paid, no questions asked, to another date of your choice within 24 months of your original holiday start date, completely free of charge with no hidden costs. Your final balance needs to be made 10 weeks prior to the start of your holiday.

Covid Safety Net – 100% Credit Note or 50% Refund : Once your final balance is paid, should your situation change in that you cannot travel as planned on the agreed start date of your holiday, specifically due to Covid-19 restrictions as per the list below, we agree to offer 100% reimbursal of all monies paid towards your original holiday as a credit note. This credit note can be redeemed against any type of More Mountain holiday, winter or summer and must be used for holidays taken before the 30th April 2023.

Alternatively, should you prefer a partial refund, we are happy to offer you a 50% refund of all monies paid once your final balance has been settled in full.

Government Restrictions must be in place on the start date of your holiday to be entitled to our Safety Net Guarantee. We reserve the right to ask for official documentation proving restrictions were in place on the start date of your holiday before refunds or credit notes will be processed. Any credit notes or refunds will be issued 30 days after the agreed start date of your holiday.

Specific Covid-19 Restrictions: You will receive the Covid Safety Net – 100% Credit Note or 50% Refund if one or more of the following restrictions apply on the day you are due to travel:

  • UK FCDO (or your departure countries foreign office) advises against all non essential travel to France
  • UK FCDO (or your departure countries foreign office) advising against all non essential travel to Switzerland (on the condition you are flying to Geneva)
  • Closure of French borders
  • Closure of Swiss borders (on the condition you have flights booked to Geneva)
  • Closure of your departure country borders
  • Your home country requires a mandatory quarantine period on your return. This does not include a quarantine period on return due to a positive Covid test.
  • Your home country introduces local lockdown measures preventing you from leaving your local area
  • French National or Local Government introduces obligatory quarantine measures for guests arriving into France or Morzine
  • French National or Local Government has introduced local or general lockdown measures which result in us being unable to operate as a business
  • If the Government Restrictions imposed, or the travel advice given by the French Government, or your home/return country’s Government, changes part way through your holiday forcing you to cut your holiday short, More Mountain will not issue a credit voucher or refund for any part of your holiday. You will need to claim this on your travel insurance. If you wish to make a claim on your travel insurance then More Mountain will supply any documentation you need.

    Concerns about future government restrictions being applied, a disinclination to travel because of Covid-19, or if your travel arrangements ( flight, ferry or tunnel crossing ) are cancelled for any reason then More Mountain does not accept any liability or responsibility to issue refunds or credit vouchers and will not pay any other compensation.

    If you are showing signs or symptoms of Covid-19 or a test positive for COVID 19, provided that More Mountain is “open for business” and can fulfill its contractual obligations, then More Mountain does not accept any liability or responsibility to issue refunds or credit vouchers and will not pay any other compensation. You will need to claim this on your travel insurance. If you wish to make a claim on your travel insurance then More Mountain will supply any documentation you need.

    All other standard T&C’s apply.

    Catered Terms
    Self Catered Terms

    Covid Measures in Resort and on the Mountain

    Morzine Avoriaz have recently announced: “We’re prepared for the winter season and we’ve put everything in place to welcome you in the best conditions and in compliance with government directives. We do not yet have all the answers, but we are doing everything we can to guarantee the best possible safety in the ski area.”

    Good news is we will all be FREE to SKI and the lifts will be open!! 🙌

    We’ll let you know when new information comes to light… it will also be part of our pre arrival information sent to you before your holiday starts.

    As for the Ski Area and Morzine Village…. this is what we know so far:

  • Masks will be compulsory in lift queues and on lifts, however they will not be required when you are actually skiing.
  • Masks will be compulsory in public places and outside in busy areas.
  • Restaurants and bars will only offer table service and the tables should be at least 1 metre apart.
  • Masks should be worn when moving around the restaurant or bar and hydroalcoholic gel must always be available.
  • Masks will also be compulsory on resort transport including ski shuttles, ordinary bus service and on the little train which runs between lifts.
  • There are currently no plans to limit the number of skiers in the ski area at any one time.
  • Physical distancing will be implemented in lift queues.
  • There will be frequent disinfection of all contact areas around lift stations often multiple times per day.
  • Hydroalcoholic gel will be made available during the ski rental process.
  • There will be compulsory wearing of masks when renting ski equipment. All equipment to be disinfected between users.
  • Cleaning Standards

    At More Mountain we have always prided ourselves on extremely high standards of cleanliness in our properties. We are a hospitality business and first and foremost we don’t want to lose sight of this – we are here to give you a fabulous holiday, even during these uncertain times. Our amazing team of hosts, chefs and housekeepers will ensure a spotlessly clean chalet or apartment for your friends and family to relax and unwind after a turbulent year.

    We have implemented additional measures to give you even more peace of mind when you come and stay in one of our apartments or chalets in Morzine. We want you to feel safe and secure. We’ll also be providing hand gel in all our properties and if you need masks, we have plenty to offer you for a small charge.

    We are now taking extra precautions to disinfect all high contact touch points such as light switches, remote controls, keypads, handles and knobs in addition to our usual cleaning regimes.

    Our Team’s safety and Yours

    We are taking extra precautions to protect you and our team. If you are staying self catered, where possible we will perform your check in outside the property. Your usual information pack will be replaced with a digital version which will be sent to you via email before you come on holiday.

    If you are staying in our catered chalets, every effort and action from our team to keep your chalet a safe space throughout your stay will be in place, and we will adhere to W.H.O and local authority guidelines to ensure full compliance with hygiene and cleanliness measures.

    What is certain is that our staff will be wearing masks and we’ll be providing hand gel in all our properties and masks for you if you need them. Social distancing measures will be adhered to at eating times where groups are not part of the same social circle.

    In the chalets there will be more frequent cleaning of high touch points throughout the day such as light switches, remote controls, keypads and handles. Kitchen areas may well be screened off (still TBC) but good news is Chlorine will kill the germs so the Tubs will still be in use.

    We are always available to answer any questions at any time during your stay and if you need us in person for anything, we can do this, however, this will be at social distance with mask protection.

    We do ask for all guests to act responsibly and not to travel to our properties if you are/have recently been unwell. If you become unwell whilst on holiday we can put you in touch with the local doctors based in Morzine.

    From all of us at More Mountain, we wish you a happy, healthy and safe stay here with us in Morzine.

    Sam, Jon & Carolyn