Covid-19 Guarantee | Flexible Booking | More Mountain

Our Response to Covid-19

Covid Safety Net

Our Covid Safety Net Guarantee – 100% Credit Note or 50% Refund

*NOW VALID FOR ALL STAYS in WINTER 2022

Covid Safety Net – 100% Credit Note or 50% Refund : Once your final balance is paid, should your situation change in that you cannot travel as planned on the agreed start date of your holiday, specifically due to Covid-19 restrictions as per the list below, we agree to offer 100% reimbursal of all monies paid towards your original holiday as a credit note. This credit note can be redeemed against any type of More Mountain holiday, winter or summer and must be used for holidays taken before the 30th April 2023.

Alternatively, should you prefer a partial refund, we are happy to offer you a 50% refund of all monies paid once your final balance has been settled in full.

All guests booking with More Mountain for winter and summer will benefit from our Flexible Deposit Policy – MOREFlex and our Covid-19 Safety Net Guarantee – 100% Credit Note or 50% Refund.

Flexible Deposit Policy – MOREFlex which allows you to transfer your deposit paid before final balance due to another date of your choice up to 24 months after your original holiday start date.

As of 1st April 2021 we are adjusting our Final Balance Due deadline to 4 weeks before your stay to offer you the maximum amount of flexibility we can at this time. Therefore you have up to 4 weeks before your stay with us to flex your booking, and move to another date, completely free of charge.

Specific Covid-19 Restrictions: You will receive the Covid Safety Net – 100% Credit Note or 50% Refund if one or more of the following restrictions apply on the day you are due to travel:

  • UK FCDO (or your departure countries foreign office) advises against all non essential travel to France
  • UK FCDO (or your departure countries foreign office) advising against all non essential travel to Switzerland (on the condition you are flying to Geneva)
  • Closure of French borders
  • Closure of Swiss borders (on the condition you have flights booked to Geneva)
  • Closure of your departure country borders
  • Your home country requires a mandatory quarantine period on your return. This does not include a quarantine period on return due to a positive Covid test.
  • Your home country introduces local lockdown measures preventing you from leaving your local area
  • French National or Local Government introduces obligatory quarantine measures for guests arriving into France or Morzine
  • French National or Local Government has introduced local or general lockdown measures which result in us being unable to operate as a business
  • If the Government Restrictions imposed, or the travel advice given by the French Government, or your home/return country’s Government, changes part way through your holiday forcing you to cut your holiday short, More Mountain will not issue a credit voucher or refund for any part of your holiday. You will need to claim this on your travel insurance. If you wish to make a claim on your travel insurance then More Mountain will supply any documentation you need.

    Concerns about future government restrictions being applied, a disinclination to travel because of Covid-19, or if your travel arrangements ( flight, ferry or tunnel crossing ) are cancelled for any reason then More Mountain does not accept any liability or responsibility to issue refunds or credit vouchers and will not pay any other compensation.

    Government Restrictions due to Covid-19 must be in place on the start date of your holiday to be entitled to our Covid Safety Net Guarantee. We reserve the right to ask for official documentation proving restrictions were in place on the start date of your holiday before refunds or credit notes will be processed. Any credit notes or refunds will be issued 30 days after the agreed start date of your holiday.

    If you are showing signs or symptoms of Covid-19 or a test positive with a PCR/Antigen test for COVID 19, provided that More Mountain is “open for business” and can fulfill its contractual obligations, then More Mountain does not accept any liability or responsibility to issue refunds or credit vouchers and will not pay any other compensation. You will need to claim this on your travel insurance. If you wish to make a claim on your travel insurance then More Mountain will supply any documentation you need.

    All other standard T&C’s apply.

    Catered Terms
    Self Catered Terms

    Cleaning Standards

    At More Mountain we have always prided ourselves on extremely high standards of cleanliness in our properties.

    We have implemented additional measures to give you even more peace of mind when you come and stay in one of our apartments or chalets in Morzine. We want you to feel safe and secure. We are now taking extra precautions to disinfect all high contact touch points such as light switches, remote controls, keypads, handles and knobs in addition to our usual cleaning regimes.

    We’ll also be providing hand gel in all our properties and if you need masks, we have plenty to offer you for a small charge.

    Our Team’s safety and Yours

    We are taking extra precautions to protect you and our team. If you are staying self catered, where possible we will perform your check in outside the property. Your usual information pack will be replaced with a digital version which will be sent to you via email before you come on holiday.

    If you are staying in one of our catered chalets, every effort and action from our team to keep your chalet a safe space throughout your stay will be in place, and we will adhere to W.H.O and local authority guidelines to ensure full compliance with hygiene and cleanliness measures. Social distancing measures will be adhered to where groups are not part of the same social circle.

    We are always available to answer any questions at any time during your stay and if you need us in person for anything, we are more than happy to do this, within the suggested Covid guidelines at the time.

    We insist that all guests to act responsibly and not to travel to our properties if they are or have recently been unwell. If you become unwell whilst on holiday we can put you in touch with the local doctors based in Morzine.

    From all of us at More Mountain, we wish you a happy, healthy and safe stay here with us in Morzine.

    Sam, Jon & Carolyn

    *Updated March 2021