Our Response to Covid-19 - More Mountain

Our Response to Covid-19

Current Booking Terms

Because of the uncertainty of this whole situation at present due to Covid-19, we would like to offer a much greater level of flexibility with our T&C’s for summer 2020 bookings and reservations made for Winter 2020/21.

Summer 2020

Reservations From 20th June until 5th October 2020

Should you decide to cancel for this summer, we agree to transfer your deposit to another week of your choice with no penalty. This deposit payment is transferable to another holiday with a start date any time within 24 calendar months from your original holiday start date, subject to availability.

We have adjusted our final balance deadline to a minimum of 2 weeks before your stay, hence 14 days before your holiday is due to start. Your decision to travel needs to be made before your final balance is due 2 weeks before, so you need to notify us of cancellation before your final payment is due to retain your deposit paid. Once you have paid your final balance, we can no longer flex.

Winter 2020/21

Reservations From 1st December 2020 until further notice

We’re introducing our brand new Flexible Booking Policy – MOREFlex which allows you to delay your holiday and transfer your deposit paid to another date of your choice within 24 months of your original holiday start date, completely free of charge with no hidden costs.

This also applies to retrospective bookings made for Winter 2020/21 and beyond.

MOREFlex is our direct response to give you reassurance and flexibility when booking with More Mountain going forwards.

SUMMARY OF COVID 19 SPECIFIC TERMS

Applies to all Reservations From 20th June 2020

Cancellation in relation to Covid-19 after the MOREFlex / Summer Flex period has expired.

Once you have paid your final balance for your holiday the following applies:

Provided that More Mountain is “open for business” and can fulfill its contractual obligations, then More Mountain does not accept any liability or responsibility to issue refunds or credit vouchers and will not pay any other compensation in the event that:

a) YOU cancel your holiday or YOU decide not to travel because of Covid 19. This includes, but is not limited to you being unable to travel because of restrictions imposed on you by your government or health authorities or travel provider (eg.Flights, Ferry, Eurotunnel etc) due to COVID 19 or disinclination to travel. This includes quarantine imposed on you by your Government on return to your homeward destination.

b) Showing symptoms and self isolating before travelling due to COVID 19.

Due to COVID 19, if More Mountain is unable to perform its contractual obligations, because of business closure, resort closure or travel restrictions imposed by French authorities as a result of COVID 19, then a CREDIT VOUCHER to the full value of your holiday will be issued. This voucher is valid for 18 months from the start date of your cancelled holiday. No other compensation or refund will be paid.

Processing time to issue vouchers will be a max of 30 days from the start date of your cancelled holiday.

If you develop symptoms of COVID 19 whilst on holiday and decide to self isolate, More Mountain does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.

All other standard T&C’s apply.

Catered Terms
Self Catered Terms

Cleaning Standards

At More Mountain we have always prided ourselves on extremely high standards of cleanliness in our properties. We are a hospitality business and first and foremost we don’t want to lose sight of this – we are here to give you a fabulous holiday, even during these uncertain times.

We have implemented the following additional measures to give you even more peace of mind when you come and stay in one of our apartments or chalets in Morzine. We want you to feel safe and secure.

We are now taking extra precautions to disinfect all high contact touch points such as light switches, remote controls, keypads, handles and knobs in addition to our usual cleaning regimes.

Checklist of items we make extra time to clean and disinfect:

Doorknobs
Surfaces
Light switches
Remote controls
Tables
Fan and lamp chains
Window sills and window handles
Thermostats
Keys
Hairdryers
Ironing boards and irons
Rubbish bins and recycling bins
Sinks
Cabinet doors and handles
Nespresso machines and kettles
Hard-backed chairs
Sinks
Toilets
Taps
Showers and Baths
Shower curtains, shower doors and screens
Hangers and luggage racks
Vacuum cleaners
Washer/dryers
Portable cots
High chairs

We will also include an additional cleaning pack to the norm with extra disposable cloths, antibacterial spray and hand gel for you to use at your leisure.

Bathrooms, Bedrooms & Bedding

Our hygiene standards for bathrooms have always been extremely high. We will make extra effort to ensure all surfaces and high touch points are disinfected as well as baths, toilets, sinks and showers. Everything is cleaned with bleach.

You may find slightly less equipment in our apartments than normal. All additional items such as decorative pillows and throws on beds will be removed during the period of Covid. We are also taking steps to remove extras that can’t be easily disinfected like board games and books, however, we don’t want to minimise your home comfort. As always if there is something you need we will try to source this for you.

Kitchens & Crockery & Cutlery in our self catered properties

Our kitchens will be cleaned thoroughly before your stay, as always. However, we will overview the quantity of our kitchen equipment and remove non essential items.

We will also put all glassware, cups, cutlery and plates through the dishwasher on a hot wash before you arrive so you know everything has been cleaned, just for you and then subsequently handled by you and you only.

We’ll also ensure that all chairs and tables are cleaned and disinfected.

Our Team’s safety and Yours in our self catered properties

We are taking extra precautions to protect you and our team. If you are staying self catered, where possible we will perform your check in over the phone or outside the property. You will access your property with a key box and we can walk you through your apartment with Facetime or WhatsApp.

Your usual information pack will be replaced with a digital version which will be sent to you via email before you come on holiday. We are always available to answer any questions at any time during your stay and if you need us in person for anything, we can do this, however, this will be at social distance with mask protection.

We do ask for all guests to act responsibly and not to travel to our properties if you are/have recently been unwell. If you become unwell whilst on holiday we can put you in touch with the local doctors based in Morzine.

From all of us at More Mountain, we wish you a happy, healthy and safe stay here with us in Morzine.

Sam, Jon & Carolyn