MoreFlex | Flexible Booking | More Mountain Morzine

MOREFlex PLUS – Our Flexible Booking Policy

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“MOREFLEX PLUS ’23 – Our NEW Deposit Protection Scheme”.

MOVE YOUR RESERVATION to another date of your choice or RECEIVE A FULL REFUND of your deposit paid.

We still appreciate that our customers want some flexibility with their reservation. Now that our Covid Policies are coming to an end, we have decided to extend our MOREFLEX flexible deposit scheme, which is designed to give people extra flexibility and peace of mind when booking a stay with us.

Applies to ALL RESERVATIONS for holidays taking place from 1st December 2022 and beyond.

You have up to 28 days (4 weeks) before your stay with us to flex or refund which ties in with when your final balance is due. To enable MOREFlex PLUS‘23 the following supplement is payable at time of booking or up to 7 days after you have made your initial reservation.

Self Catered MOREFlex PLUS Fee : €150 Euros per reservation
Catered Chalets MOREFlex PLUS Fee : £50 per person per reservation*

*MOREFlex PLUS fee, catered chalet reservations : £50 per person – fees apply to each client listed on the booking form and we cannot take part payments for individual group members. Exclusive Full Chalet Bookings will be charged at the full occupancy rate regardless of final numbers.

If you would like to ADD our NEW MOREFlex PLUS Deposit Protection Scheme for your forthcoming holiday let us know.

You have up to 7 days from your initial reservation date, to include and pay for the MoreFlex’23 option.

If you choose NOT to add the MOREFLEX PLUS Deposit Protection Scheme as an option to your reservation, please ensure you have adequate insurance to cover for travel cancellations and Covid-19. All our deposits are NON REFUNDABLE under our standard terms and conditions.

Frequently Asked Questions referring to MOREFlex PLUS’23

Q: How many times can I change my booking?
MOREFlex PLUS’23 entitles you to make 1 date amendment to your original booking. Once you have used your Flex amendment, you cannot change dates again without incurring an additional charge.

Q: What if I need to change my booking again?
MOREFlex PLUS entitles you to make 1 date amendment. You can flex again, however this will be subject to new an administration fee of €150 Euros for self catered bookings or £50 UK Pounds per person for catered bookings. This will be added at the time of amendment, once your new booking is confirmed.

Q: Is there a time limit within which I can rebook after I change my original booking?
MOREFlex PLUS’23 requires that you must take your holiday within 18 months of your original holiday start date.

Q: Can I have a refund of my deposit – I want to cancel my booking altogether?
Yes you can have a refund if you opt to pay for the additional MOREFlex ’23 flexible policy. Our standard terms and conditions apply in that your deposit is non refundable should you not opt to pay extra for MOREFlex PLUS’23.

Q: How long do I have to notify More Mountain of a date change to my holiday once I have decided to Flex?
Make sure you let us know up to 28 days (4 weeks) before your arrival date. At this point you must notify us immediately of your new holiday dates or you can request a refund of your deposit paid.

Q: How long do I have to notify More Mountain of a date change to my holiday once I have decided to Flex?
Make sure you let us know before your final balance is due. This is up to 28 days (4 weeks) before your arrival date. At this point you must notify us immediately of your new holiday dates at the time of amendment.

Q : If I booked a winter Holiday can I swap it to a summer holiday instead or vice versa?
Yes. MOREFlex PLUS’23 means you can transfer your booking to another week of your choice with no penalty for a summer or winter holiday within 24 months of your original holiday start date.

Q: What if I want to move my deposit to a time/location which costs more or less than my original holiday?
No problem. Your deposit payment due is fixed at the time of booking – regardless of the total price of the holiday. Should a new stay be more or less than your original reservation, the total value of the holiday will be adjusted accordingly.

Q: What if I have paid a deposit for a large group chalet holiday and want to change this to a smaller group chalet holiday?
All deposit monies paid for the holiday at the original time of booking will be re-allocated to the new booking as a deposit in full against the total value of the new holiday.

Q: What if I have paid a deposit in Euros and want to swap this for a holiday priced in UK Sterling or vice versa?
All deposit monies paid for in the currency allocated to that holiday at the original time of booking will be converted into the new currency for the new booking and calculated in line with real time exchange rates on xe.com plus a 1% admin fee.

MOREFlex PLUS’23 does not apply once you have entered the 4 week final balance payment period. At this point you are obliged to pay for your holiday in full. Should you then decide not to come on your holiday, our usual T&C’s will apply which means there will be no refund or transfer of holiday dates offered. It is imperative you have good insurance arranged to cover you for your stay with us.

ORIGINAL MOREFlex Flexi Deposit – How does it work?

***APPLIES TO ALL HOLIDAYS taking place until 31st November 2022***

Original MOREFlex allowed you to change your booking up to 28 days (4 weeks) before your stay with us and move your reservation to another date within 24 months of your original holiday start date.

This means your deposit is completely transferrable to another week of your choice with no additional fees to pay. With MOREFlex as long as you notify us before the final balance payment is due, we are happy to transfer your total amount of deposit paid to another week of your choice.

All we ask is that once you have decided to Flex, you contact us with your new holiday date request immediately and any changes to your holiday dates must be made to us in writing.

Please see our standard T&C’s on your booking form or website which outline both ORIGINAL MOREFLEX AND MOREFLEX ’23 in more detail.

More Mountain Self Catered Terms

More Mountain Catered Terms

*Amended 17th January 2022